Mortgage Minute Newsletter
From Sam Thompson,  Senior Mortgage Advisor    Oct 2007- Vol 1, Issue 19
In This Issue
Buyers and Sellers will follow the Path of Least Resistance!
Drive and Initiative! Key attributes that we all need to employ.
Weekly Tip - Be like Phil!
Weekly Mortgage Market Commentary.
Quick Links
Who we are.

mtlaurel
Our Corporate Campus in Mt. Laurel, NJ

PHH Mortgage is one of the top ten originators of retail residential mortgages in the United States.  We offer you unsurpassed service, a full range of programs at competitive rates, and the smoothest mortgage experience in the industry.

In 2006 alone, PHH Mortgage provided $41 billion in mortgage financing for American homes, and every day we help more people fulfill the dream of home ownership.

PHH Mortgage operates out of two main facilities in Mount Laurel , NJ and Jacksonville, FL - employing a combined total of more than 5,200 team players.
 
We've received numerous awards, including Best 100 Places to Work in IT (Computerworld), Top 25 Companies that Care, Training Top 100, and more.  And, we were recently ranked #1 by Inside Banking for our reliable closings and accurate Good Faith Estimates and we constantly recieve 98%-100% "I would recommend" ratings from buyers AND realtors in post-closing surveys.
 
CALL US SO YOU CAN SEE HOW WE DO IT!

 
 
Quote of the week:

"Strength does not come from physical capacity. It comes from indomitable will."

-- Mahatma Gandhi, statesman

 
Dear Sam,
 
Sam
Scenario Underwriting!  One of the things I love about our system!
 
Did you know that we underwrite our borrowers' loan applications with our automated approval program and with our Scenario Underwriters up front while we are initially taking their application?
 
Once we have the loan pre-approved and as long as the initial conditions are met we are done.  The only other issues that can come up are with the property and we'll do everything we can to help work through any issues that come up on those as well.
 
Call me with your next buyer and let us show you what our pre-approval letter (PAL) with closing conditions looks like.  Listing agents love to get our PAL's with offers because they know that they are worth the paper that they are written on!

Don't wait 3 weeks for the Underwriters to see your buyers package, call us today.

 
Go Ahead, Try Us.  I Dare you!
 
Sam Thompson
PHH Mortgage
Senior Mortgage Advisor
 
' The FHA and VA Guy '
 
843-230-7929


 
Lowe's discount
 
lowesdiscount
 
Forward this link to new or existing customers to bring VALUE!

What to expect at closing.
whattoexpect
Buyers and Sellers will follow the Path of Least Resistance!
 

 pathofleastresistance

Are you making the path to your door easy to follow?

The old saying is so true that engineers know so well.  People, animals, chemicals, metals, whatever, will follow the path of least resistance.  So, why not make the path to your door the easiest one to follow?
 
How can you do this for your business?
 
Here are several things that I thought of and I am sure that if you try, you can think of several more!
 
  • By creating one-stop shopping!  In other words, let your prospects know that your have a team in place that can help them every step of the way starting with a great mortgage partner (us!), a great atty, inspector, appraiser, real estate team, builder, contractor, insurance provider, etc.  Let them know that you make the whole home buying process smooth and easy with little worries because most likely, this is their first time doing this.
  • By making sure that your advertising is easy to follow to getting them to you.  Follow the KISS method (Keep It Simple, Stupid!)
  • By making sure that your time is well managed so that you can pick up their calls and that your missed calls are quickly answered.  If you miss the call, the next realtor they call might seal their trust and you will miss out.
  • By putting up signs and listing sheets that explain the process in the simplest form and that points them to the friendly face and phone number to you!  Don't ASSUME anything.  And you know what that means...  Call me so I can set you up to do our free, online listing sheets that will promote you and show your buyers and sellers how easy they can afford the home.
  • By promoting yourself as "the answer person" by telling people to call you if they need advice or just have a question.  Be their real estate resource.  In your conversations and in advertising, let them know that you can answer their real estate questions and that you are an expert on FHA and VA, etc, because you have me on your team!!!!!
  • By being approachable in public with a friendly demeanor through your body language and warm smile so people are more likely to walk up to you with their questions.
  • By listening and letting them do most of the talking.  Remember why God gave us 2 ears and one mouth...  That's what is going to turn them into a prospect for you and help them in referring their family and friends to you as well.
 
Include me into your strategy & I'll do everything I can
to help your clients see that you make it look easy!!
 
 
 
Drive and Initiative, key attributes to employ.
 

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Interviewing for the right characteristics

When hiring a new employee, several key things should be looked for such as qualifications, education, intelligence, personality, character, attention to details, integrity, experience, honesty, etc.  But the thing we always tried to find when I was in human resources was a good track record of drive and initiative.  These are the attributes that will ensure their success in whatever you hire them to do and should be attributes that all of us employ in our chosen professions in 100% commission sales.  
 
I always loved interviewing and got my fill of it, being on a new plant launch for Rockwell International several years ago.  Our process required 2 on 1 interview teams of askers and writers and we asked several questions like this:
  • Tell me about a time that you went out of your way to get something done that was not expected of you.
  • Tell me about a time that you helped someone do something that they were having a hard time doing themselves.
  • Tell me about a time that you trained someone on a task and how well they performed on it. 
  • Describe to me the person that you do not like to work with.
  • Describe to me the person that you like to work with.  (this one is actually describing their own personality and is a great question to ask!)
  • Tell me about a time that you saw a problem developing and how you dealt with that.
  • Tell me about a system that was not working right and how you improved it.  Were other improvements made?
  • Tell me about a task that nobody wanted to do and how your team handled it. 
  • Tell me how a team would work without a supervisor telling them what to do.  Would it work? 
  • Tell me about someone that you worked with that was hard to work with and how you handled the situation.
  • Tell me about a time that you had to work hard or late to get something done or out the door.
  • Tell me about a co-worker where you used to work that did not pull their own work load and how you dealt with them.
  • Tell me about a time that you had to work fast or at a hard pace for a long time to get something done for a customer.
 
The point of this is to get you to think about how much drive and initiative you have!   Just by the fact that you are in 100% commission sales, I am sure that you would score pretty high in this area.

The thing that I always got out of interviewing candiates was how grateful I was for having a good job and in realizing just how good I had it.  When so many others are so less fortunate than us in this journey of life that we are all on...  We really do have it made, living in this great country in our career and hopefully, you can see this too!



Weekly Tip - Be like Phil!
 
 
drphil
 
Dr. Phil knows how to get inside people's heads
and you need to learn how to do this too!
 
 
When working with a buyer or a seller, you need to try real hard to find out if there are any hidden agendas and what their hot buttons are so that you can really shorten your time in working with them.  This is not always easy because sometimes, they don't even know what they want themselves!  It's your job to find these things so you'll be able to hit the ground running or help them quickly see that they need to figure out what they are really trying to accomplish and call you when they do.
 
How can you do this?
 
By getting them to meet you in your office (your first close!) where you can establish better rapport and so you can control the environment.
 
Just take them to your office or conference room, tell the receptionist to hold your calls, close the door, put up a "do not disturb sign", TURN OFF YOUR CELL and get them to TURN OFF THEIR CELL, turn off your computer (or just the monitor and disable the new email alarm) and start asking probing, non-threatening questions! 
 
You have got to set the mood and get in the right mood yourself of being a good listener.  Then take good notes and make sure you understand what they are saying by asking them follow-up questions and by doing some reflective listening.  (Reflective listening is when you rephase their response in other words to make sure you understand what they said.)
 
This will enable you to fully understand their true needs and wants and help them to understand them too, maybe, for the first time in a while.  Then, you can roll up your sleeves and get to work for them.
 
If you will take the time, the quality time, to do this right, up-front, you are going to be much more successful and the term, 'buyers remorse' will never be uttered by you ever again.  I promise!!
 
They'll feel more appreciated & respected too if you do this which is one of the main reasons people go to psychiatrists!  They just want people to listen to them & care about them... & they'll pay dearly for this too. 
 
AND, you are going to get them to the closing table much faster too, if they are really interested in buying, that is...
 
JUST MAKE THIS YOUR FIRST CLOSE in your sales process!  The initial client interview!  This is a "must do" part of the entire home buying or selling process in my opinion.
 
 
 
Weekly Mortgage Market Commentary
 
Don't let the financial markets squash your clients and your transactions!  Stay informed by reading my new daily "Daily Rate Lock Commentary" or just call me to find out what is going on!  If you want to be included in this distribution, just call or email me.  Remember, knowledge is power and the more educated you are in your industry, the higher quality buyers you are going to attract and that means easier closings, bigger houses and more money in your "hip national bank!"  And since rates are still climbing, call us to get your clients in our 90 day rate protection as soon as possible!

 

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Rate Lock Advisory - Sunday Oct. 7th



This week brings us four factual economic reports for the markets to digest. They are all scheduled for release Thursday and Friday, so the first part of the week will be left mostly up to the stock markets. In addition to the factual reports, we will also get the minutes from the last FOMC meeting that can also cause movement in rates. Three of the four reports and the minutes are considered to be moderately or highly important to the bond market and mortgage rates. Therefore, we should expect to see another week of movement in rates.

The bond market will be closed tomorrow in observance of the Columbus Day holiday. The first report of the week comes Tuesday afternoon when the Fed will release the minutes to the last FOMC meeting. These may be a major mover of the markets or could be a non-factor, depending on what they say. The key will be concerns over inflation and the Fed's next move. If the Fed members were concerned about inflationary pressures, we may see the bond market move lower and mortgage rates higher Tuesday afternoon. However, if they indicate a likelihood of another rates cut in the coming months, we should see the bond market rise and mortgage rates drop during afternoon trading.

The first factual economic data of the week will be posted Thursday morning. August's Goods and Services Trade Balance will be released that day, but is not likely to cause much of a change in mortgage pricing. This data is actually the week's least important. It will give us the size of the U.S. trade deficit, but usually does not lead to significant movement in bond prices or mortgage rates.

There are three reports scheduled to be posted Friday. The first is September's Retail Sales report, which is very important to the markets. This data measures consumer spending by tracking sales at retail establishments in the U.S. Since consumer spending makes up two-thirds of the U.S. economy, any related data is considered to be highly important. If we see weaker than expected readings in this report, the bond market should respond favorably and mortgage rates should drop. However, stronger than expected sales could fuel a stock rally and push mortgage rates higher. Current forecasts are calling for a 0.2% increase in sales.

September's Producer Price Index (PPI) is the second report of the day. This index measures inflationary pressures at the producer level of the economy and is considered to be of high importance to the markets. Analysts are expecting to see an increase of 0.4% in the overall index and a 0.2% rise in the core data reading. The core data is the more important of the two because it excludes more volatile food and energy prices. A larger than expected increase could fuel more inflation concerns in the bond market and push mortgage rates higher. But, weaker than expected readings should lead to lower rates, especially if the sales report doesn't give us stronger than expected results.

The last report of the week is October's preliminary reading to the University of Michigan Index of Consumer Sentiment late Friday morning. This index measures consumer willingness to spend and usually has a moderate impact on the financial markets. If it shows a sizable decline in consumer confidence, bond prices will probably rise. With the days other two reports being of such importance to the markets, I am not expecting this index to cause much movement in rates. It is expected to show a reading of 84.0, up from September's final of 83.4.

Overall, this is going to be an interesting week for the bond market and mortgage rates. The first part of the week will be left to the stock markets and the Fed minutes. Once we get into the economic data, bond traders will have more factual news to trade on rather than emotion from stock market movements. The most important day of the week is obviously Friday with the Retail Sales and PPI reports, but Tuesday's Fed minutes may also lead to a fair amount of volatility.

If I were considering financing/refinancing a home, I would.... Lock if my closing was taking place within 7 days... Lock if my closing was taking place between 8 and 20 days... Float if my closing was taking place between 21 and 60 days... Float if my closing was taking place over 60 days from now... This is only my opinion of what I would do if I were financing a home. It is only an opinion and cannot be guaranteed to be in the best interest of all/any other borrowers.

©Mortgage Commentary 2007
 
 
 

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Let me know if I can take an application for you anytime!  And, please let me know if you like the format of this email service.  I hope you are reading these so you can stay up on your profession and so you can make more money too!
 
Also, I am available to do a "Hit the Ground Running Workshop" with any agents interested in learning tons of things they can do to help them succeed in Real Estate.  I need at least 5 agents, brand new or experienced, looking for some motivation to put this on for you that will take 2-3 hours, depending on your involvement!  These are designed to be interactive so you can learn more about yourself and so you will walk away with a stronger sense of self-confidence too.

These are fun and motivational!
 
If you don't get at least 10 great ideas that can really help your business, I'll take you to lunch and give you a few more!
 
What are you waiting for?  Gather support with 4 of your collegues and call me today!
 
 
 

Our Guarantees

 

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We'll guarantee your closing date.  We're so confident that we will close when you say so, that if we don't, we will reduce your interest rate by 1/8 of one percent for the life of your loan.*

 

We offer FREE pre-approvals to qualifying homebuyers!  With a mortgage pre-approval, you can shop for the home of your dreams with confidence. You'll know just how much you can afford and increase your negotiating power. **

 

We take pride in being a lender you can trust.  As our mission states, "we promise to treat customers like family." We take this oath seriously, and our goal is to provide you with the superior service you deserve - guaranteed.

 

* Approved, conventional, purchase loans only. Closing date to be mutually agreed upon between customer and bank, and customer must provide all required documentation. Timely request for payment under guarantee is required. ¹Inside Mortgage Finance, Copyright 2006

 
 
 
 
I hope you have a great week this week in real estate.  Call me if I can help you with that!!

Sam Thompson - "The FHA and VA Guy"
PHH Mortgage
Senior Mortgage Advisor

 
 
843-230-7929