| Recognizing and working with "mismatchers" |
|
You know the ones that when you say, "I heard it is
going to be nice this weekend!" and they'll say something like "Really,
I heard it is going to be hot!" Or when you are telling about your
weekend at the beach and they'll tell you about what they did the last
time they went to the beach which made your vacation seem boring...
According to his book "The Secrets of Question Based
Selling," Thomas Freese says there are actually 4 types of mismatchers
which are:
-
The Condradiction - The reflexive response that directly rebuts a comment or statement.
-
The Unnecessary Clarification - Trying to add value by enhancing the accuracy of the discussion.
-
One-Upsmanship - Jumping in with a bigger or better story in trying to make a bigger impact.
-
The Dreaded "I know" - The need to acquire additional information is superseded by the feeling of inadequacy or low self-esteem.
It is important to recognize these traits AND to make sure you are not mismatching too!
Just remember that mismatching is not a typical
objection and should not be handled like one. Usually, they are just
trying to add value to the conversation.
To minimize this from happening, minimize statements
and ask more questions. And once you establish more creditibility
with your clients through questions vs statements, they are less likely
to mismatch you.
Another way to reduce the negative impact of mismatching is to turn it around so that the responses are actually in your favor!
Here's an example when calling a mismatcher client, "John, did I catch you at a bad time?" This way, if John is a known mismatcher, he will actually mismatch in your favor! Like, "No, now's a good time, what can I help you with?"
Just try to recognize mismatching behavior both in
yourself that might be turning your prospects off and in your prospects
so you can minimize the negative effect. By so doing, you are going to
be a real realtor!
|
| 10 Things you can do to advance in your career by Wendy Bailey |
|

Don't be like Wilbur!
Know the "dos and don'ts' to advance in your career!
1. Don't be afraid to say "I don't know." If you don't know something, say so; don't try to fake it.
2. Take responsibility for your actions. If you're at fault, admit it and take the blame. If you're wrong, apologize.
3. Never gossip. Gossip can hurt the careers of two people: the person being talked about, and the person doing the talking.
4.
Never say "That's not my job." Don't think you are above anything.
Pitch in and set a good example, especially if the job is one that
nobody else wants to do. Your willingness to do so will be noticed and
appreciated!
5.
Share the credit. People who share credit with others make a much
better impression than those who take all the credit themselves.
6.
Ask for help when you need it. Don't let a difficult task get out of
hand. When you need help, ask for it -- before things get worse.
7.
Keep your dislike to yourself. If you don't like someone, don't let it
show. Never burn bridges or offend others as you move ahead in your
career.
8.
Don't hold grudges. Life isn't always fair. If you were passed over for
promotion, didn't get the project you wanted, etc., let it go. Be
gracious and diplomatic, focus on the future and move on. Harboring
grudges won't advance your career.
9. Be humble. When you're right, don't gloat about it. Never say "I told you so!"
10.
Make others feel important. Compliment others, emphasize their
strengths and contributions, and help them whenever you can. They will
enthusiasitcally help you in return.
About the Author:
Wendy
Y. Bailey is a Personal and Business Coach with Brilliance In Action, a
professional coaching business that helps women entrepreneurs and
business professionals blend their business and personal lives
successfully. Wendy says, "You're brilliant and I want to show you how
to Set It Off!"
Wendy Y. Bailey may be contacted at http://www.ebrilliance.net/ or by email at brilliance@wendyYbailey.biz.
|
|
Weekly Tip - Revisiting (and preventing) Expired Listings
|
|

Do you need some listings? Why not check out the expired
listings? This is the quickest place to start farming for listings.
Chances are that the sellers are still interested in selling and now
that they have a better understanding of the process and how much their
house is really worth, now they are ripe and ready for picking!
But, by the same token, now they are going to be more savvy and
will know the questions better to ask you so you have got to do your
homework before making the call.
You need to know the market that they are in, inside and out, with
as much information as you can get on their home and the surrounding
comps. You will need to know how the home was marketed before and why
it failed to sell and have your information in a nice presentation
format, ready to show off. You know this stuff!
Here's an idea that you might not have thought of. After
establishing some rapport and finding out their interest level in
listing again, offer to take them out
to see comparable homes on the market AND show them homes that just
sold and tell them what they sold for. This will help you get to know
them and let them see first-hand what their house is probably worth.
Remember the saying, 'seeing is believing'! Just tell them that for a couple of hours, you want them to pretend to be your buyers so you can sell them a new home.
Try this approach with all of your listing presentations and for YOUR listings that are not moving before THEY expire!!
For you listing agents with a stale listing, you can try
this tactic to show your frustrated sellers what they are competing
against that might help you in showing them that a price adjustment is
needed. Also,
don't forget offering our 'special financing' promotion to them that doubles their buyers savings! Call me to explain how this works.
If all else fails and you know that you and your sellers
are not interested in continuing the agreement, try referring them to a
collegue and try to get a referral fee! Maybe you can at least recoop
some of your money, time and energy that you had invested in them!
|
Weekly Mortgage Market Commentary
|
Don't let the financial markets squash your clients and your transactions!
Stay informed by reading my new daily "Daily Rate Lock Commentary" or
just call me to find out what is going on! If you want to be included
in this distribution, just call or email me. Remember, knowledge is
power and the more educated you are in your industry, the higher quality buyers
you are going to attract and that means easier closings, bigger houses
and more money in your "hip national bank!" And since rates are still
climbing, call us to get your clients in our 90 day rate protection as
soon as possible!
Rate Lock Advisory - Sunday Jul. 15th
This
week brings us the release of five important economic reports for the
bond market to digest. Several of these reports are considered to be of
high importance, meaning we will likely see volatility in the financial
markets and mortgage pricing over the next several days. There are also
plenty of corporate earnings releases scheduled for the stock markets
this week along with the minutes from the last FOMC meeting. Throw in a
couple of days of Fed testimony and we have the makings for a very
interesting week.
The first piece of data comes Tuesday morning
with the release of June's Producer Price Index (PPI). The PPI is very
important because it measures inflationary pressures at the producer
level of the economy. It is expected to show a 0.1% increase in the
overall reading and a 0.2% rise in the core data reading. The bond
market should react quite favorably to weaker than expected readings,
but a bigger than expected jump in the core reading could send mortgage
rates higher.
June's Industrial Production data will also be
posted Tuesday morning. This data measures output and U.S. factories,
mines and utilities, giving us an indication of manufacturing sector
strength. It is expected to show a 0.3% rise in production, indicating
that the manufacturing sector showed moderate growth during the month.
A smaller than expected increase would be good news and could help push
mortgage rates slightly lower Tuesday.
Next on tap is
Wednesday's release of June's Consumer Price Index (CPI). It is a
mirror of Tuesday's PPI with the exception that the CPI measures
inflation at the more important consumer level of the economy. Analysts
have forecasted a 0.1% increase in the overall index and a 0.2% rise in
the core data. The core data is considered to be the key reading of
both the PPI and CPI because they exclude more volatile food and energy
prices, giving us a more stable measure of inflation. Higher than
expected readings could raise inflation fears and push mortgage rates
higher both days.
Also due to be posted Wednesday morning is
June's Housing Starts report. This data gives us an indication of
housing sector strength, but is not considered to be of high
importance. Analysts are currently expecting to see a decline in new
starts of housing projects. With the CPI being posted at the same time,
I don't see this data having an impact on mortgage rates Wednesday.
Fed
Chairman Bernanke will speak before the House Financial Services
Committee Wednesday morning and the Senate Banking Committee Thursday
morning at 10:00am ET. His testimony will be broadcasted and will be
watched very closely. Analysts and traders will be looking for the
status of the economy and his expectations of future growth,
particularly inflation concerns. This should create a great deal of
volatility in the markets during the testimony and the question and
answer session that follows. If he indicates that inflation is a threat
to the economy, we will likely see the bond market tank and mortgage
rates rise.
The only other report of any relevance scheduled
for this week is June's Leading Economic Indicators (LEI) at 10:00 AM
Thursday. This Conference Board index attempts to measure economic
activity over the next three to six months. While it is not a factual
report, it still is considered to be of relative importance to the bond
market. It is expected to show a 0.1% increase, meaning that we may see
a slight increase in economic activity over the next few months. A
decline in the index would be good news for the bond and mortgage
markets.
Also worth noting is Thursday's release of
the minutes from the last FOMC meeting. There is a possibility of the
markets reacting to them following their 2:00 PM ET release, especially
if they show some divisiveness by its members during discussion and
voting at the last meeting. Overall though, I think we will see the
most movement in mortgage pricing this week on Tuesday or Wednesday due
to the release of the inflation related indexes and Mr. Bernanke's
testimony Wednesday.
If I were considering financing/refinancing
a home, I would.... Lock if my closing was taking place within 7
days... Float if my closing was taking place between 8 and 20 days...
Float if my closing was taking place between 21 and 60 days... Float if
my closing was taking place over 60 days from now... This is only my
opinion of what I would do if I were financing a home. It is only an
opinion and cannot be guaranteed to be in the best interest of all/any
other borrowers.
©Mortgage Commentary 2007
|
|